Warranty Policy

The warranty period ranges from 1 to 3 years from the date of purchase.

Conditions:

(1) If the wheelset is damaged within 30 days after the customer receives it, Superteam promises to replace the rim, spokes, hubs, etc, and pay the postage.  However, after 30 days, customers need to pay the postage.  (Premise: need to be within the warranty period)

(2) Hub Warranty: Two-year warranty for hubs

Rim Warranty: Three-year warranty for rims

Spoke Warranty: Three-year warranty for spokes

(3) The Standard Warranty program is not transferable and only applies to the initial purchaser.

(4) Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received; otherwise, the replacement is considered settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.

This warranty coverage DOES NOT cover:

(1) Improper assembly or maintenance, including maintenance by unauthorized technicians.

(2) Installation of parts, accessories, or tires not originally intended for or incompatible with the rim/wheel sold.

(3) Intentional damage and minor cosmetic defects (non-functional damage, such as minor scratches, is not covered by free after-sales service).

(4) Damage or failures caused by a crash, accidental damage, misuse of the product, heat damage, non-compliance with manufacturer specifications of usage, or any other external factors.

(5) If you have a potential wheel manufacturing warranty issue with a Superteam-manufactured wheel, please contact us at service@superteamwheels.com

(6) Normal wear and tear (spokes, nipples, pawls, bearings, rim tape, decals, stickers, etc.).

Does the 3-year warranty cover wheel trueness issues?

(1) If wheel truing issues are caused by manufacturing defects, such as defective components or improper wheel assembly, Superteamwheels will provide free repair or replacement of the rim, components, or complete wheelset during the warranty period, depending on the specific circumstances. To determine the root cause of the issue and assess warranty eligibility, users are required to cooperate with the Superteamwheels after-sales service team by providing the necessary information, photos, videos, and other supporting materials for inspection, diagnosis, and analysis.

(2) Wheel runout, loss of trueness, or spoke tension changes resulting from normal riding, impacts, crashes, or collisions are considered normal wear and tear and are not covered under warranty. Users are responsible for having their wheelsets periodically inspected, serviced, and re-trued by a qualified bicycle mechanic to ensure that spoke tension remains within the original factory-specified tension range and wheel build tolerances.

Special Notes

Only wheelsets purchased from our official website (https://superteamwheels.com/) are eligible for the above-mentioned after-sales service.

If you need after-sales service for Superteam wheels purchased on platforms such as Amazon, AliExpress, eBay, etc., please contact the platform where you purchased the wheels directly for faster processing.