Warranty Policy

Wheelset Group:

Applies to all series. You can use the product filters on our website to determine which series of rims you have.

The warranty period ranges from  one year  to three years from the date of purchase.

Conditions:

(1) If the wheelset is damaged within 30 days after the customer receives it, Superteam promises to replace the rim, spokes, hubs, etc, and pay the postage.  However, after 30 days, customers need to pay the postage.  (Premise: need to be within the warranty period)

(2) Hub Warranty: One-year warranty for hubs

Rim Warranty: Three years warranty for rims

Spoke Warranty: Three years warranty for spokes

(3) The Standard Warranty program is not transferable and only applies to the initial purchaser.

(4) Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.

This warranty coverage DOES NOT cover:

(1) Improper assembly or maintenance, including maintenance by unauthorized technicians.

(2) Installation of parts, accessories, or tires not originally intended for or incompatible with the rim/wheel sold.

(3) Intentional damage and minor cosmetic defects (non-functional damage such as minor scratches are not covered by free after-sales service).

(4) Damage or failures caused by a crash, accidental damage, misuse of the product, heat damage (typically caused by the wheel sitting too close to vehicle exhaust), non-compliance with manufacturer specifications of usage, or any other external factors.

(5) If you have a potential wheel manufacturing warranty issue with a Superteam-manufactured wheel, please contact us at service@superteamwheels.com

(6) Normal wear and tear (spokes, nipples, pawls, bearings, rim tape, decals, stickers, etc.).